Biography Grandmother Emma

Emma Smilyanski Photo: Personal Archive, Shutterstock Summer Emma Smilyanskaya turned to Vesti as the last hope. The widow from Bat Yama, living in social housing, spoke about her pain. The pensioner bought flights at the local travel agency to see children and grandchildren in the United States, and in the end she remained without a long -awaited meeting and without money.

Where to go the shekels of the grandmother of Emma, ​​they found out "News". Emma Smilyanskaya repatriated to Israel with her husband and children from Tashkent. Over the years, the children parted, the husband died. Grandmother Emma lives alone, she has only a niece of relatives in Israel. Dreaming of a meeting with children and grandchildren, the pensioner acquired at the department of the Atlantis agency in Bat-Yam air tickets to the United States.

I planned to fly through Germany, where one of my granddaughters recently married. She paid the shekels and began to look forward to the trip. However, to her misfortune, the pandemic of Koronavirus erupted. Emma Smilyanski Photo: Personal Archive "In Frankfurt, my granddaughter lives, and there are still four grandchildren in America, - Smilyanskaya told Vesti. In June, I had to fly to Germany, then to America, the tickets were in August.

But the coronavirus began, and all the plans sprinkled like a house of cards. "Connect to the Telegram channel" Vesti "that the flights would not take place, the pensioner was not even informed. She found out about quarantine restrictions, and then about the abolition of the news from the news. But then there was just the height of the first quarantine. They will give out some compensation.

According to Emma’s grandmother, at some point they stopped answering her appeals, and then the woman went to the agency on foot. However, an unpleasant surprise awaited her. I went to the office on another street - it was closed. I stood in front of a locked door, and tears boiled in my eyes - I realized that I would no longer see my money. For me, this is a large sum, ”Emma admitted in an interview with the journalist Vesti.

In addition, I heard in the news that the money for the abolished flights is obliged to return, and I was tormented by the bitterness of injustice. " Grandmother Emma still hopes to see her grandchildren. For the sake of this, she recently made a vaccine from coronavirus. But what happened to her money after all? In connection with quarantine restrictions, our offices are closed, ”M.

noted, recall that on July 13, the Knesset's economic commission approved the amendment to the law on the return of money for air tickets. This amendment is known as the “Tibi Law” and provides for the payment of compensation within 21 days after the date of the canceled flight. Then the return period was increased to 90 days. At the same time, the obligation to return the money is assigned both to the airline and the organizer of the trip supplier.

For example, travel agencies should help customers in a refund. In an interview with the journalist "Vesti" on January 12, the tour of Atlantis promised "to re -check the status of compensation for Mrs. Smelyanskaya and report the results." Two days later, on January 14, Vesti again asked for an explanation. This process will take time, because of quarantine, our company does not work.

I received from Emma her bank account number. When the accounting department returns to work, I will give an order to start the process of transferring funds. "In turn, Emma Smilyanskaya confirmed to" Vesti "that the travel agent called her about the return of money. Grandma Emma warmly thanked the journalists and waits for a new opportunity to meet with relatives.